The following are the steps that must be done:
- Turn on the printer to service mode. how to enter service mode is :
- While the printer is OFF, press and hold the Start/Stop butto
n (Resume/Cancel in some other models). - While holding the Start/Stop button, press and hold the POWER button.
- When the POWER LED (green light) lit, release the Start/Stop button (still holding the POWER button).
- Press the Start/Stop button TWICE (still holding the POWER button)
- Release the POWER button.
- Wait for the LCD to display 0 (zero).
- After the display is 0, attach the printer usb cable to pc, then there will be detected new device (it's normal)
- Run service_tool 1050.exe
- Confirm detected usb-port numbers on usb port column.
- Click the MAIN ink counter reset button, make sure there is paper in the paper feed, because the printer will print after the process is complete.
- Click platern ink counter reset button, the printer will print again.
- Turn off the printer.
- Your printer is ready for use again.
